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Our support team is ready to help you with any questions or issues related to the platform.
WhatsApp messages only. Phone calls are not accepted.
Support hours
Monday to Friday · 9:00 AM to 9:00 PM
Mexico City time
Before you write
What we can help with
Available support
- Using the Ticketly platform
- Technical issues with your account
- Feature inquiries
- Information about our services
Outside our scope
- Promotions or logistics for specific events
- Direct ticket sales to the public
- Refunds for third-party events
For issues related to a specific event, please contact the event producer directly.
Useful links
Important notice
By making a purchase through Ticketly, the user acknowledges that the purchase is made directly with the event producer or organizer, who is solely responsible for the organization, execution, service delivery, as well as any clarification, claim, change, or refund related to the event.
For specific information about an event, refunds, or issues, we recommend contacting the organizer directly.
Review our Terms & ConditionsWhat is Ticketly?
Ticketly is a SaaS technology platform for event producers. It does not organize events or sell tickets on its own behalf to the public; it enables producers to manage, promote, and sell tickets through its technology.